Returns & Refunds

ShopHomeStyles connects you to design-led furniture and homeware from a curated selection of brands.

As purchases are completed directly with each retailer, returns and refunds are handled according to the retailer’s individual policies.

Returns

Returns are subject to the policy of the retailer you purchased from.

As each brand operates independently, return windows, conditions and eligibility may vary across products - particularly for larger furniture pieces or made-to-order items.

Before purchasing, we recommend reviewing the retailer’s returns policy carefully.

To initiate a return, please contact the retailer directly via their website.

Refunds

Refunds are processed by the retailer once your return has been received and approved.

Timelines and processing methods may vary, but refunds are typically issued to your original payment method.

For updates on your refund, the retailer’s customer service team will be able to assist.

Return costs

Return shipping costs and any associated fees are determined by the retailer.

In some cases, returns may be free, while others may require a collection fee - particularly for larger furniture items.

Damaged or incorrect items

If your order arrives damaged or incorrect, please contact the retailer as soon as possible.

Most retailers will provide guidance on replacements, repairs or refunds in line with their policy.

Need help?

If you’re unsure where your order was placed or need help identifying the retailer, our team can help point you in the right direction.